Data Deletion Instructions

How to request deletion

Send deletion, access, correction, export, or workspace archival requests to support@quickclosechat.com. We may ask for additional information only to verify that the requester is authorized for the affected account or conversation.

Business owners

1. Email the request from the Google account used for QuickCloseChat owner access.
2. Include the workspace slug or business name and whether you want export, archival, or deletion.
3. We verify ownership before changing workspace state or deleting owner-controlled records.
4. When deletion is confirmed, we remove or anonymize owner account data, tenant configuration, Business Knowledge sources, and related platform records unless retention is required for security, fraud prevention, legal obligations, or dispute resolution.

Customers of a QuickCloseChat tenant

1. Contact the business you messaged first. They control the underlying Chatwoot conversation, contact record, channel account, and commercial relationship.
2. If you cannot reach the business or believe QuickCloseChat processed your data directly, email us with the business name, channel, approximate conversation date, and the contact identifier you used.
3. We will coordinate with the tenant where appropriate and remove QuickCloseChat-side derived records we control when the request is verified.

What may remain

Some records may be retained for a limited period when necessary for security, abuse prevention, financial or legal obligations, audit integrity, or to prove that a prior deletion request was fulfilled. We do not use retained deletion evidence for new AI responses.

Expected response

We acknowledge verified requests by email and provide the result or a reason the request must be handled by the tenant business or another service provider.